Customer satisfaction is one of the strategies behind the existence of The Eye Doctors. We understand how important our patients are and know that patient satisfaction is a measure of our services. That is why we ensure that our overall patient experience meets their expectations.
The Eye Doctors does not just pride itself on the slogan of delivering comprehensive eye care at the best international standard. We work the talk. Our team of Ophthalmologists, Optometrists, Opticians, front officers and administrative staff always place patient satisfaction at the forefront of their actions and inactions.
This is evident in our ability to have attended to over 85,000 patients, including several multi-national and local companies. We know that a well-satisfied patient will bring repeat sale that counts, which has helped us to receive sizeable amounts of referrals from our existing patients.
Some of the evidence of our commitment to customer satisfaction is testimonials we have received from our satisfied patients. This includes that of Emelie Okika.
Emelie appreciates The Eye Doctors for receiving him warmly and professionally during his visit to the clinic with her sister. He confessed that the medical attention his sister received was beyond her expectations.
In his words, “I recently accompanied my sister to THE EYE DOCTORS for her eye surgery. After visiting the USA with her for surgery, but had to come back without success, owing to the non-availability of a convenient appointment date. I must express my sincere gratitude for the exceptional care she received. From the moment we stepped into the clinic, we were greeted with warmth and professionalism, setting the tone for a positive experience.
“The staff at THE EYE DOCTOR demonstrated an unparalleled level of expertise and compassion throughout the entire process. From the initial consultation to the post-operative care, every step was meticulously planned and executed, leaving no room for doubt or concern.
“The surgeons at THE EYE DOCTORS, Dr Oyeleye and his team are undoubtedly among the best in their field. They took the time to thoroughly explain the procedure to my sister, addressing all her questions and alleviating any fears she had. Their skill and precision during the surgery itself were truly remarkable, resulting in an outcome that exceeded our expectations.
“Moreover, the nursing staff at THE EYE DOCTORS deserve commendation for their attentive care and support. They ensured my sister’s comfort at every stage of her recovery, providing timely medication, monitoring her progress, and offering words of encouragement.
Emelie confirmed the state-of-the-art equipment her sister enjoyed in our clinic. We have modern machines such as a Pachymeter, Central Visual Field, Refraction box, Slit lamp, Non-Contact Tonometry, Phoropter, Lensometer, Optical Coherence Tomography, Auto refractor and lots of modern machines that will enhance the treatment of your eyes.
“The facilities at THE EYE DOCTORS are state-of-the-art, creating an environment that is both comfortable and conducive to healing. The cleanliness and organisation of the clinic instil confidence in the quality of care provided. At the same time, the modern equipment reflects the clinic’s commitment to staying at the forefront of medical technology.
“In addition to the excellent medical care, the administrative staff at THE EYE DOCTORS were a pleasure to work with. They were efficient in handling paperwork and scheduling appointments, making the entire process seamless and stress-free.
“Overall, I cannot speak highly enough of our experience at THE EYE DOCTORS. Thanks to the dedicated team of professionals, my sister’s eye surgery was not only successful but also marked by compassion and support. I am happy to testify that one of her eyes that was almost gone has been fully restored and my sister testified that her vision from the restored eye is now sharper. I wholeheartedly recommend THE EYE DOCTORS to anyone in need of exceptional eye care,” says Emelie.
Our relentless commitment to providing ophthalmic and optical services to our patients has given us a huge asset of customer loyalty. Patients don’t just come back they also recommend us and insist their friends visit our clinic.
We have a network of clinics in strategic locations in Victoria Island, Gbagada, Ajah, Yaba, and Ikeja-Lagos.
